Legal
Terms of Service
These terms explain how quotes, scheduling, and moving services work when you book with Top Dawg Movers.
Quotes and estimates
Quotes are based on the information you provide. If the actual job differs — more items, additional stairs, restricted access, or added services — the final cost may change. We will discuss any change with you before proceeding where possible.
Scheduling and arrival windows
We provide arrival windows rather than exact arrival times. Traffic, weather, and prior jobs can affect timing. We will communicate any significant change as soon as we know.
Customer responsibilities
Please ensure items are packed and ready unless packing services were booked, pathways are clear, pets are secured, and any required parking, elevator, or building access has been arranged.
Items we cannot move
We do not transport hazardous materials, flammables, perishables, live animals, or illegal items. Please remove cash, jewelry, and important documents and keep them with you.
Damage and claims
We are a licensed and insured moving company and we treat your belongings like our own. Please report any concerns before the crew leaves the final address so we can document them and make it right. Contact us for the specific coverage limits that apply to your move.
Cancellations and rescheduling
Let us know as early as possible if your date changes and we will do our best to reschedule you. There is no cancellation fee for a quoted job that has not been scheduled.
Contact
Questions about these terms can be sent to topdawgmover@gmail.com or (405) 551-7694.